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WARRANTY & REPAIRS
Limited Lifetime Warranty
We stand behind our craftsmanship and will fix or replace any item we deem to have any manufacturing defects. We reserve the right at our discretion to decide what is and is not a manufacturing defect. We will offer to fix or replace anything that is not a defect at cost to you, but also have the freedom for those that are honest when they make an error in use, to provide replacement or repairs at a discount or no cost at all. Customer is responsible for shipping to AND from our premises for all warranty / repairs, however for American warranty claims if product is found to be defective we will reimburse actual ground shipping cost calculated from UPS website.
SUBMIT A REQUEST
To request warranty / repair please fill in the form below completely and click “Send” when finished. Freedom Ordnance Requires a written submission for all warranty and repair work, firearms and products returned without an authorized return number will NOT be accepted upon delivery to our premises.
Please allow 24-48 hours for a reply after you have filled out the form and submitted.
- DO NOT SHIP until you have received a confirmation email from our Warranty department with instruction on how to ship.
- Firearms must be unloaded and do not have any live ammo included unless we specially request it.
- Freedom Ordnance is not responsible for any loss or damage to item in transit.
- Once your Warranty Claim is processed, you will be contacted with further shipping instruction.
- When sending us your package, make sure you get a tracking number. This will be the number one way to make sure we receive it. Once we receive your package you will hear from our team within 72 hours.